Returns & Exchanges
We want you to love your creative projects, so if you are not completely satisfied with your purchase, you may return unopened yarn and accessories within 30 days of delivery. Please note that patterns and digital downloads are final sale and cannot be returned.
Verify Eligibility
Ensure your items are in their original condition, with all labels intact and yarn skeins unwound, within the 30-day return window.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back and print your prepaid shipping label.
Package Your Items
Securely pack the items in their original packaging or a sturdy mailer, including the packing slip to ensure faster processing at our warehouse.
Receive Your Refund
Once our team inspects your return, a refund will be issued to your original payment method within 7-10 business days, minus any shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing